Thread: 100M Install delay
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Old 26-10-2011, 07:49   #8
Nopanic
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Join Date: Jan 2011
Location: Northwest
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Nopanic has reached the bronze age
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Re: Install delay
Quote:
Originally Posted by BenJSmyth View Post
I have phoned up again this evening and have been told that I will have to wait and they won't be able to send me a Superhub for me to do a self install over the phone with technical support. They also say they can't activate my current 50mb modem for 100mb. Looks like I will just have to wait.
That's not true, plenty of people including myself have 100Mb with the VMNG.

Process vs customer experience I guess.

Sometimes you'll find people that will do it .. I don't question the VM process and if they say you have to have a SH then so be it, but if some agents do it on the VMNG, then it creates a really poor (unfair) experience for other users. This is down to the agent though, not VM.

IMO
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