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BenJSmyth · 25-10-2011, 12:48

Morning all!

Just thought I would post my experiences with the upgrade process when trying to go from VIP50 to VIP100.

I called up on the weekend and was told I am not able to keep the old 50mb kit and that I need the Superhub for the 100mb service. I am perfectly happy with that and actually would prefer one device instead of my current two.

The problem is though that an engineer visit is required and the first available appointment in my area is over 4 weeks away! I asked for the Supehub to be posted for a self install but they said that wasn't possible. Surely a 4 week wait isn't the norm is it?

25-10-2011, 12:48	#1
BenJSmyth Inactive Join Date: Jan 2011 Location: Crawley Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre Posts: 632	Install delay Morning all! Just thought I would post my experiences with the upgrade process when trying to go from VIP50 to VIP100. I called up on the weekend and was told I am not able to keep the old 50mb kit and that I need the Superhub for the 100mb service. I am perfectly happy with that and actually would prefer one device instead of my current two. The problem is though that an engineer visit is required and the first available appointment in my area is over 4 weeks away! I asked for the Supehub to be posted for a self install but they said that wasn't possible. Surely a 4 week wait isn't the norm is it?