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Originally Posted by Paul
Do you get the feeling they didn't understand the problem  We can all see from that link that Norton AV doesn't support certain protocols that doesn't mean that it should you from using those protocols fullstop. That's like saying "we don't support your email account so we are going to block you from using it at all".
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In the email, the sender said that Norton Antispam does support ssl*, but in that link it doesn't.
Plus I'm not really bothered about antispam, it's the antivirus that I'm bothered about. I did tell them that in my first request...
*I don't if it is that, but that is the only thing that is different to my yahoo/ntlworld accounts that I use with Thunderbird.