Thread: TiVo General TiVo Discussion Part 2
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Old 24-10-2011, 20:19   #5584
spiderplant
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by JHM View Post
Spiderplant, are you aware of the very active thread on the Community Forum regarding this problem?

http://community.virginmedia.com/t5/...de/td-p/796943

There you will see that VM have now confirmed that problem of current missing EPG data is a fault.

A post by a Mod earlier today said:

Hi there

This has been raised to be looked into as a fault Ref 1778123. Hopefully have this sorted soon.

thanks
Claire

--John
I wasn't aware, but I've just had a look at both the thread and the fault ticket. There are two different things getting muddled in the thread. The first is the general 'issue' of BBC etc only giving updates weekly, which is expected behaviour.

The fault ticket was raised for a customer who didn't have a working return path, which would result in eventually running out of EPG data. As far as I can tell, it was a single-customer fault and is now resolved.
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