[octatonic]

Had a phone call from a chap [Mod Edit - Name Removed] just now.
He was polite and placating and no animosity from me but it is all the usual stuff really.

Apologies and 'we're doing everything we can' but the long and short of it is that the date of resolution is likely to be at least until the end of November.
Even then they aren't committing to that time.
If they do it then fine.
If they don't then I have no recourse- they can take as long a they like and I just have to put up with it.
I am banging my head against a brick wall to try to get any more out of them.

I am still under contract so the only thing I can do is pay out that contract and go somewhere else.

I've decided all I can do is put up with it until March when my contract is up and then I will gladly be leaving Virgin for good, regardless of whether they end up fixing the issue.
My reasoning is essentially that the next time there is a fault it will also take up to 2 months to fix.
Frankly, this simply isn't good enough and I don't want to waste a further penny on them than I need to.

Thanks to everyone who helped me so far.
Can anyone suggest a good 20Mb ADSL in London with a good, reliable company?
I need an unlimited plan, decent upload speeds and ideally contract free.