Quote:
Originally Posted by KenK
I don't see how you can say everything has to go my way - I haven't had any dealings with the support team for years, not since this ntl256 modem was activated. I do freely express an opinion that VM's way is not necessarily the best way, especially when its' employees spout the Company line.
I don't know the OP's situation, I suspect neither do you - maybe accommodating a tech visit ("the actions offered by the support team") would be a big problem, and a self-install of replacement kit would be easier. The "process" seems to mean no-one in VM has bothered to try to find out.
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So as the OP has a NTL120 which is to say the least an antique who has been advised it needs replacing by a engineer visit which will ensure that the services they are paying for actually work you say that is following the company line, is that comment for real.
---------- Post added at 05:48 ---------- Previous post was at 05:45 ----------
Quote:
Originally Posted by KenK
If I was in VM management, I'd find it worrying to see staff so happy to lose a customer.
How do levels get to be 'out of spec'? Is it a faulty install in the first place, or do VM change something in the network to change the levels?
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So advising that a an engineer is required is how to lose a customer, if the customer refuses to have their services upgraded after being advised that it is required who is at fault, I would say the customer.
Nothing on the network has changed otherwise the whole area would be offline, the issue is a very old modem which should be replaced on sight.