Quote:
Originally Posted by Hugh
Have you escalated this to the CEO's office?
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Not sure if you are being serious or not Hugh.
I've tried escalating it through the usual channels.
Now every time I try I get put through to customer relations who cite an 8 week rule about fixing thing.
According to Ofcom they have 8 weeks after I log a formal complaint to do anything about it.
My formal complaint went in on Friday so I could still be here at Christmas before Virgin HAVE to do something.
Even then they can string it out.
So far trying to raise the priority of the problem has met with brickwall type behaviour by the customer relations who have basically said 'we don't have to do anything for you, go away'.
(Actually what they said was 'sorry you are having problems, we will try to do everything we can'. So far this has been 'nothing'.)