Quote:
Originally Posted by Nopanic
You (based on your posts) are one of these customers, nothing is good enough and everything has to go your way, regardless of if your way is right or not.
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I don't see how you can say everything has to go my way - I haven't had any dealings with the support team for years, not since this ntl256 modem was activated. I do freely express an opinion that VM's way is not necessarily the best way, especially when its' employees spout the Company line.
I don't know the OP's situation, I suspect neither do you - maybe accommodating a tech visit ("the actions offered by the support team") would be a big problem, and a self-install of replacement kit would be easier. The "process" seems to mean no-one in VM has bothered to try to find out.