[kwikbreaks]

You know how it all hangs together and I don't but that just sounds very hit and miss to me. Sorry if it sounded like I was putting words in your mouth but your response sounded to me like it was obvious what had happened (and imo it was) and it was nothing remarkable (which to me it should be).

Surely if there is no vacant tap at the correct level needed then it should be a case of connecting to a lower attenuation and fitting bigger attenuators. Are there no records indicating which taps are in use by which customer and which are live and which aren't?

Net effect of this is that the engineer got one job done and made another wasting VMs time and mine and making me think that maybe BT should get another chance when Infinity comes my way - although the current line back to the exchange has a problem in my old house there was never a problem yet on cable I had several already with at least one being caused by a sloppy engineer and another by over enthusiastic sales selling more capacity than was available locally.