Quote:
Originally Posted by kwikbreaks
TIA for checking the fault reference. I don't expect to see much done for a while especially as things have improved a little since I felt I had to complain.
From JB66's response earlier in the thread it seems it's common practice for the engineers to just swap connections around to fix the one they are working on without bothering too much if they are screwing up another one. IMO that should become obvious to local management and it's up to them to control. If it happens again though I will complain as it wastes my time as well as VM's own.
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Now your just putting words in my mouth, I never said it was common practice. Its more complicated than that. I was just giving an opinion on what I think may have happened.
Somtimes you have to move drops on taps, Its a little bit of guesswork but mostly common sense, its more than likely a mistake and bad luck.
You dont know what equipment is on which drop. What I do if I have to move a customers power band up and all the taps are in use is I look for the oldest most rusty connector and pull it out. If the stinger is green/white I know its a customer who is no longer with us (or if they are the'll have no return path) and use that tap. If there are no taps available then I do a shuffle and move a few customers down one row. Whats unacceptable is moving a low attenuated tap customer to a high attenuated tap. Thats just making a fault to fix another.
