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Re: Virgin broadband is driving me crazy
The reason you may not be getting much help from Ofcom may be due to this....
What is Ofcom
Quote:
What we do
Our main legal duties are to ensure:
the UK has a wide range of electronic communications services, including high-speed services such as broadband;
a wide range of high-quality television and radio programmes are provided, appealing to a range of tastes and interests;
television and radio services are provided by a range of different organisations;
people who watch television and listen to the radio are protected from harmful or offensive material;
people are protected from being treated unfairly in television and radio programmes, and from having their privacy invaded; and
the radio spectrum (the airwaves used by everyone from taxi firms and boat owners, to mobile-phone companies and broadcasters) is used in the most effective way.
What we do not do
We are not responsible for regulating:
disputes between you and your telecoms provider; <-------
premium-rate services, including mobile-phone text services and ringtones;
the content of television and radio adverts;
complaints about accuracy in BBC programmes;
the BBC TV licence fee; or
newspapers and magazines.
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