[horseman]

Some observations:

1. Forum /= Call Logging System
…anyone that has used a structured Problem Recording/Call Tracking system like IBM's Retain, Computer Associates Infoman, Lotus Notes, Utopia et al and a myriad of more recent packages will know what I mean.
Informal Forum/Bulletin Board Style software is simply not designed with necessary security/RDBMS services, hierarchical escalation, audit controls and structure technical progression to accommodate the more formalised expectations that now appear to be discussed here.

2. VM do "Semi-publish" stats for response times of various board categories but clearly have their own very valid reasons for limiting it's circulation to a subset of VM H&S users. However as pointed out previously it's not difficult to work out these stats yourself anyway and as already posted here come to the same figure! . Why they just don't have a Bus/Underground/National Rail type display banner reflecting the latest delay is as per item 1 - probably more a feature of reduced highlevel "scripting limitations" of trying to retrofit a Call Logging Design into a Forum product never intended to support that feature!