Cable Forum - View Single Post - VM Community board replies now a week in arrears

kwikbreaks · 22-10-2011, 10:46

TIA for checking the fault reference. I don't expect to see much done for a while especially as things have improved a little since I felt I had to complain.

From JB66's response earlier in the thread it seems it's common practice for the engineers to just swap connections around to fix the one they are working on without bothering too much if they are screwing up another one. IMO that should become obvious to local management and it's up to them to control. If it happens again though I will complain as it wastes my time as well as VM's own.

22-10-2011, 10:46	#78
kwikbreaks Inactive Join Date: May 2010 Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP. Posts: 2,082	Re: VM Community board replies now a week in arrears TIA for checking the fault reference. I don't expect to see much done for a while especially as things have improved a little since I felt I had to complain. From JB66's response earlier in the thread it seems it's common practice for the engineers to just swap connections around to fix the one they are working on without bothering too much if they are screwing up another one. IMO that should become obvious to local management and it's up to them to control. If it happens again though I will complain as it wastes my time as well as VM's own.