Quote:
Originally Posted by Tim Deegan
The trouble with ombudsman services is that they are funded by companies within that industry. That isn't so much of a problem with say, the financial sector. But in the telephone business there are only a few main companies. So although OFCOM are supposed to be independent, sometimes ombudsman services in industries without many businesses an be reluctant to make bite the hand that feeds them.
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Not addressing the OPs issue directly, but OFCOM are not taken lightly by VM.