Thread: VM Community board replies now a week in arrears
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Old 22-10-2011, 08:53   #75
Nopanic
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Join Date: Jan 2011
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Re: VM Community board replies now a week in arrears
Quote:
Originally Posted by kwikbreaks View Post
They are pulling back slightly from the 8 days it stretched to back to the 7 when I first started this thread - response on 21st to my post of the 14th reporting a high upstream power level. Response as I expected is an offer to book an engineer and no comment on my complaint that if their engineer hadn't randomly altered my tap this callout wouldn't be needed (and more importantly for me I wouldn't need to wait in on an engineer).

---------- Post added at 09:46 ---------- Previous post was at 09:36 ----------

I suspect they are doing their best with the resources devoted to the forum and moaning would likely just bring the response to phone if the problem is urgent rather than allocating more time to the board.

I was more drawing attention to the extended response time than actually complaining about it. Of course I'd prefer that they answer within 10 minutes of posting but that just isn't going to happen.

I'd rather wait a week on the board than waste a load of my time going through pointless tests and checks with a tech on the phone when I already know what the outcome of those is going to be. Nothing I do can fix congestion or incorrect power levels but I can guarantee if I'd called in with those two I'd have been asked to do download speed tests plus what we now know is part of the front-end repertoire of time wasters - flush the browser cache. Plus of course the obligatory reboot the modem and connect directly to it which is a bit of a problem when you are using VOIP to call.
I can't say it any other way .. if your not happy tell someone in VM about it .. they can't fix or address it, if no one makes it known.
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