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Old 21-10-2011, 22:09   #72
BenJSmyth
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Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: VM Community board replies now a week in arrears

I have to agree, the community forum support is usually pretty top notch. Something that can take 30-40 minutes on the phone can be answered on the forum. I don't mind if it takes a little longer to respond.

I think for those of us who experience problems where it requires an urgent response, the phone is always going to be the best choice. I hope any changes in April don't reduce the effectiveness of the forum.
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