Cable Forum - View Single Post - VM Community board replies now a week in arrears

Sephiroth · 21-10-2011, 21:41

When I got fed up with the first engineer (arranged through the Community Forum) not getting networks to sort out the underlying problem, and noting that the Community Forum was taking too long to respond, I called the 50 meg support line. I've no idea whether or not the agent I spoke to was in India or UK, but they checked my line, agreed with my diagnosis and arranged a senior engineer for the following Monday (it was a Thursday).

The Senior Engineer indeed did know his stuff. And was working into the evening. He swapped out the VMNG300 and put a SH on (which I quickly set int Modem Mode). The problem remained (but the VMNG300 didn't). He said he'd get Networks out to the cabinet (reslope or new amplifier).

A few days later, job done and everything perfect. So the Community Forum wasn't the best route in this case.

The new self-book -an-engineer functions (when they work) ought to reduce the wait, though.

21-10-2011, 21:41	#70
Sephiroth Wisdom & truth Join Date: Jul 2009 Location: RG41 Services: RG41: 1Gig VOLT Rutland: Gigaclear 400/400 Posts: 13,205	Re: VM Community board replies now a week in arrears When I got fed up with the first engineer (arranged through the Community Forum) not getting networks to sort out the underlying problem, and noting that the Community Forum was taking too long to respond, I called the 50 meg support line. I've no idea whether or not the agent I spoke to was in India or UK, but they checked my line, agreed with my diagnosis and arranged a senior engineer for the following Monday (it was a Thursday). The Senior Engineer indeed did know his stuff. And was working into the evening. He swapped out the VMNG300 and put a SH on (which I quickly set int Modem Mode). The problem remained (but the VMNG300 didn't). He said he'd get Networks out to the cabinet (reslope or new amplifier). A few days later, job done and everything perfect. So the Community Forum wasn't the best route in this case. The new self-book -an-engineer functions (when they work) ought to reduce the wait, though. __________________ *Seph.* My advice is at your risk.