The saga continues II.
The tech came out a few days ago and now it is worse.
AND they broke my landline- didn't connect it back up when they switched me to the new junction box.
So today they said I should downgrade to 20Meg as it will now take them until November 20th to fix the utilisation issue.
Also, if I want to go back to 50meg after this then I will have to agree to a new 12 month contract.
This happened this morning.
I am now clearly on a 20Meg line but I am having exactly the same issues.
I get 20MB about 1/2 the time and the rest I am getting 1-2MB.
F****'s sake.
What do I have to do to get a reliable connection?
I've tried to complain to OFCOM but they can't do anything for me.
I have to go to CISAS for adjudication.
---------- Post added at 15:57 ---------- Previous post was at 15:53 ----------
Quote:
Originally Posted by LaineY
I would have thought the Downstream Power Levels are too high for 50MB,
I'm sure they are mean't to be below +7
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I have an attenuator on and now mostly get around 0 to +1.
---------- Post added at 16:04 ---------- Previous post was at 15:57 ----------
Speaking to Virgin Media tech right now.
He is saying 'going from 50MB down to 20MB will NOT fix the issue for me.
This company just can't seem to get it right.
---------- Post added at 16:27 ---------- Previous post was at 16:04 ----------
This is what I am getting currently.
---------- Post added at 16:32 ---------- Previous post was at 16:27 ----------
Back on 50MB now.
It is as bad as ever.
Less than 1Mb/s downstream.
Ping is over 100ms.
Upload is 3Mb/s.