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Re: How the Hell does one get a fault fixed these days?
Have you done the "fix my fault" ritual correctly?
You will need to find a timeslot where you have a lot of time to spare.
Step one: Dial 151.
Step two: Work through the (seemingly) endless menus, and announcements.
Step three(a): If you hear an Indian accent, hang up and begin at step one again.
Step three(b): If you hear a British accent of any form, celebrate, you're home and dry.
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