Quote:
Originally Posted by kwikbreaks
Thanks for the offer.
Most of the time when they mention utilisation and networks they do give a fault reference but on this occasion the text was...
A number of the things I've seen in the TBB monitor lead me to believe that the problem is caused by a single new user on 50 or 100 hammering torrents. It may be that now they apparently can't send out letters asking such people to move their downloads or get their shaping to work if active measures are taken to evade it so are lost on what to do.
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The UBR (CMTS) will probably need upgrading, if you get the ref, as NP says, we can check for you and get any updates.
It usually takes a week or so before networks can get any information in the ticket though.