Thanks for the offer.
Most of the time when they mention utilisation and networks they do give a fault reference but on this occasion the text was...
Quote:
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I've checked your connection and can see that the UBR which handles your connection is experiencing very high utilisation at peak times. I have raised this to our Network teams to investigate best methods to alleviate the load. As soon as we have some more information on this issue, we'll let you know.
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A number of the things I've seen in the TBB monitor lead me to believe that the problem is caused by a single new user on 50 or 100 hammering torrents. It may be that now they apparently can't send out letters asking such people to move their downloads or get their shaping to work if active measures are taken to evade it so are lost on what to do.