Quote:
Originally Posted by KenK
Fair enough; but if he needs to give access, it still has everything to do with him.
If no-one is in, couriers may attempt a second delivery, or allow pick-up from a depot (no, I don't know what conditions VM put on them). A tech is more likely to drive off in a huff and cancel the job. Not everyone's daily schedule fits in with what's convenient for couriers and techs.
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Quote:
Originally Posted by jb66
Huff? More like clicking his heels as he gets to finish early! I dont see why virgin should go to the expense of sending a hub out then a tech after if it doesn't work. Its common sense to send both at the same time.
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lol driving off in a huff .. Oh no, one of my 50 jobs for today isn't in, I have time to drive the speed limit
(for legal reasons I must point out this is an exaggeration)
As above the time frames for a tech are easier than waiting in all day for a delivery, you can choose when the tech comes and just ask him to swap it out first, speak to him, they tend to be human.