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Hornet · 19-10-2011, 20:42

I have posted this on VM forum too, apologies if it shouldn't be posted here too. Any advice?

I thought getting my NTL120 modem changed would be the same as others in my street and on forums. But after calling the call centre 4 times, posting here and finally going via VM twitter I now have an email saying a tech needs to visit due to my power levels causing my internet problems!!!

I have NO internet problems, all I want is a modem that can do the 1MB upload. My internet has worked fine for 10 years and is always fast. My download speed is always 9 to 10MB and upload fine (even if capped by modem at 512k). My xbox live is always shown at full status whenever online so as far as I can see it is perfect.

I have the following results, do these mean VM would think otherwise?

Downstream Receive Power Level : 3.49 dBmv

Downstream SNR : 34.31 dB

Upstream Transmit Power Level : 54.80 dBmv

I think I'll just try another ISP as they seem to want to interfere with something that is working fine for me the customer.

Anyone think I am being unreasonable?

Thanks
....

19-10-2011, 20:42	#1
Hornet Inactive Join Date: Feb 2007 Posts: 371	Cant get easy modem swap I have posted this on VM forum too, apologies if it shouldn't be posted here too. Any advice? I thought getting my NTL120 modem changed would be the same as others in my street and on forums. But after calling the call centre 4 times, posting here and finally going via VM twitter I now have an email saying a tech needs to visit due to my power levels causing my internet problems!!! I have NO internet problems, all I want is a modem that can do the 1MB upload. My internet has worked fine for 10 years and is always fast. My download speed is always 9 to 10MB and upload fine (even if capped by modem at 512k). My xbox live is always shown at full status whenever online so as far as I can see it is perfect. I have the following results, do these mean VM would think otherwise? Downstream Receive Power Level : 3.49 dBmv Downstream SNR : 34.31 dB Upstream Transmit Power Level : 54.80 dBmv I think I'll just try another ISP as they seem to want to interfere with something that is working fine for me the customer. Anyone think I am being unreasonable? Thanks ....