Quote:
Originally Posted by Chrysalis
Pip a ex customer is managing to reply to almost every thread on there single handed within a day of post.
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It's a rather quicker job to write 'Your power levels look a bit high' , 'Looks like congestion' or whatever than to get the account details, go to Blue Tools / Cardie / Badger, maybe log onto the CMTS itself, perform diagnostics, maybe raise a new Remedy ticket and escalate to networks, maybe check engineer availability, PM the customer to inform of available slots and write in thread that a PM is waiting for them.