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re: Options for cancelling broadband?
It seems to me that the CSR gave you an accurate picture - there's nothing wrong with your service and you are outside of the period in your contract when you can cancel without penalty. If you want out, you will have to pay your way out.
Or are you finding that you can't do gaming or internet calling?
I have no experience of online gaming, but I had a perfectly good Skype call with someone in the US last week on an ADSL connection with about 2.5 meg down and less than 450k up.
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