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djxput · 19-10-2011, 11:27

We recently upgraded our VM account to
tivo tv large, phone, 50 meg speed (dl at 50 uploads less then 1) ... (and were told that the 100 meg speed would be available soon 1-2 months and along with 10 meg upload).

I live in the croyden system (surbiton) -
and needless to say upgrading appears to be a big ? ... it keeps getting pushed back and most likely will be sometime in 2012 probably april or later.

This isnt acceptable for me; the main reason we upgraded was so I could game and call my family/friends in the states. And upload speed determines the quality of both of these.

So - what can I do to cancel; its been over 30 days; think its been 2 months~ since we upgraded.

We can get bt infinity in our area (wondering for those that have it in the croyden system what its like) we live in surbiton (which is far away from croyden ... but thats what system we are on).

I just got off the phone with VM and I was told
I only had 2 options
- cancel and we'll have to pay the ramining months (like that makes sense) - so have to pay 11 months he said and not use it?
- or downgrade to 10 meg and only save from 56 to 42 a month ... which isnt much.

any suggestions? or info

thanks

19-10-2011, 11:27	#1
djxput Inactive Join Date: Jul 2011 Posts: 10	Options for cancelling broadband? We recently upgraded our VM account to tivo tv large, phone, 50 meg speed (dl at 50 uploads less then 1) ... (and were told that the 100 meg speed would be available soon 1-2 months and along with 10 meg upload). I live in the croyden system (surbiton) - and needless to say upgrading appears to be a big ? ... it keeps getting pushed back and most likely will be sometime in 2012 probably april or later. This isnt acceptable for me; the main reason we upgraded was so I could game and call my family/friends in the states. And upload speed determines the quality of both of these. So - what can I do to cancel; its been over 30 days; think its been 2 months~ since we upgraded. We can get bt infinity in our area (wondering for those that have it in the croyden system what its like) we live in surbiton (which is far away from croyden ... but thats what system we are on). I just got off the phone with VM and I was told I only had 2 options - cancel and we'll have to pay the ramining months (like that makes sense) - so have to pay 11 months he said and not use it? - or downgrade to 10 meg and only save from 56 to 42 a month ... which isnt much. any suggestions? or info thanks