Quote:
Originally Posted by Digital Fanatic
The newsgroups had a dedicated E-Contact team in Albert Dock, Liverpool, but were made redundant a few years ago now. When the forums came about it was later decided to have some support from 2nd line teams, again in Albert Dock. These jobs are now at risk of redundancy at the moment due to the office closing, so what will happen after they go we don't currently know, but I'm sure they will be manned by another team somewhere.... Swansea?
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Why do VM deprioritise the best support?
The newsgroup team had a very good reputation so making them redundent clearly a sign that cost becomes quality, and if they do the same with the forum although it isnt perfect it beats phone support.