Quote:
Originally Posted by Milambar
The NG's responded to genuine problems in minutes usually. They were very impressive, and in the past, identified problems and arranged for fixes that the telephone support denied existed.
I personally discovered them during the period when Virgin decided to run a chargable premium rate phoneline for technical support.
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The newsgroups had a dedicated E-Contact team in Albert Dock, Liverpool, but were made redundant a few years ago now. When the forums came about it was later decided to have some support from 2nd line teams, again in Albert Dock. These jobs are now at risk of redundancy at the moment due to the office closing, so what will happen after they go we don't currently know, but I'm sure they will be manned by another team somewhere.... Swansea?