Quote:
Originally Posted by ShadowTD
The thing that everyone seems to have forgotten is the Community forums were *supposed* to be a replacement for the newsgroups, where you could get a response from a NTL/VM staffer in a couple of hours - usually a day max. Quite a few people suggested that the quality and speed of responses would go downhill and it was suggested that we 'give VM a chance'. Well, we have done.
I'm not grumbling too much. I very rarely post in there and at least it got me on the R30 trial.
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The NG's responded to genuine problems in minutes usually. They were very impressive, and in the past, identified problems and arranged for fixes that the telephone support denied existed.
I personally discovered them during the period when Virgin decided to run a chargable premium rate phoneline for technical support.