Quote:
Originally Posted by ShadowTD
The thing that everyone seems to have forgotten is the Community forums were *supposed* to be a replacement for the newsgroups, where you could get a response from a NTL/VM staffer in a couple of hours - usually a day max. Quite a few people suggested that the quality and speed of responses would go downhill and it was suggested that we 'give VM a chance'. Well, we have done.
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The newsgroups were mostly visited by quite a small regular set of customers. The forums have significantly more traffic from a much wider set of Virgin's customer base so it was never going to be exactly the same