Quote:
Originally Posted by Masque
They could answer all fresh queries but what happens to the person who posted a few days back, the only way to work it is by date and in reverse order otherwise it would not be fair.
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Chris is right on this. It is a stupid system.
Basically I would have someones job to sort out the actual customer queries from the moaning threads.
Then the query threads get passed onto support staff pre filtered.
After that as Chris said they use the OP posting date, they could probably also automate that with a bit of coding as well so to staff it shows the OP date automatically without manual work.
The volume of actual support queries really is quite low for what seems to be 4 or 5 VM staff on there. 95% (at least) of the forum is discussions and moaning rather than support queries.