Quote:
Originally Posted by Chris
For a community support forum to work properly it needs a set of well-informed eyes to actually read the boards and identify the issues, not simply scan down the last-post dates and assume the oldest threads are the priorities.
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I imagine the second level techs have some sort of software filter that presents the posts to them in a workable sequence - it's just that you disagree with what that sequence should be.
Given the option between a second level tech response and being told to clear my browser cache by first level I'd rather wait on second level regardless of how poorly managed that forum may be.