Quote:
Originally Posted by Chris
Which merely begs questions about the level of resource the business allocates to customer care. If there aren't enough people to do the job properly, then they're not doing the job properly. It's not rocket science. 
The problem with 'community support' is that it is by no means guaranteed that any particular reply to a problem is going to be helpful. Checking only as far as a thread's last posting date - and setting this as a business-as-usual process in the handling of online support - is ham-fisted at best and at worst, shocking in depth of incompetence for a company that makes so much of its revenue out of the interwebs.
Whoever set this policy quite obviously does not understand how internet forums work. |
To do it as a type of First Line Forum you would have to make the forum completely private and you would be answered individually but even they would end up in a queue as the oldest would still be answered first and this is gets away from the community type forum they want as many issues can be answered by other members as is the case here.