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Originally Posted by Masque
They are the rules as laid down by Virgin Media
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And they are idiotic rules. Honestly, it was clear to see back in the NTHellworld.com days, and the company's first, aborted attempt to start a Community forum, that the business culture just didn't understand how forums work, but here we are almost a decade later and they clearly still don't have a clue.
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As a self help forum with the back up of the forum team for more in-depth issues how else could it be ran.
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It should be
run by dealing with problems by original posting date, not the length of time the thread has gone quiet.
Has it not occurred to anybody that as this stupid rule becomes more widely known, it will only be a matter of time before some wag decides the best way to get his problem to the top of the pile is to post in other people's threads purely to shove them to the back of the queue?
Dealing with problems in the way you have described really gets to the fundamental problem at the heart of Virgin Media's business culture - actually reaching out and
helping customers is the act of last resort, where it should be the first.
---------- Post added at 10:04 ---------- Previous post was at 10:02 ----------
Quote:
Originally Posted by Masque
They could answer all fresh queries but what happens to the person who posted a few days back, the only way to work it is by date and in reverse order otherwise it would not be fair.
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I said nothing about fresh queries, I said 'by OP date'. Dealing with the threads posted first is an obvious, fair way to handle issues. Dealing with the threads that have been dead the longest is not.