Quote:
Originally Posted by Chris
What an idiotic way to run a forum.
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They are the rules as laid down by Virgin Media, it is primarily a self help forum but if you do not get an answer from the other members and it is something that 2nd line need to investigate then after a few days which depending on how busy they are or the team get to read the post, but if you bump the thread it by default goes back down the list as the team do not have time to search for issues.
Also anything that requires you to clear DPA such as an account issue, password reset or many of the other type of issues that cannot be dealt with on the forum you will be advised to call the appropriate department.
Many people seem to think that the are not many posts for the forum team to answer but if you login in and mark all as read at midnight and then login the following midnight the is a quite a lot of new threads and questions and answers posted in that timescale and that is pretty much an average day so the team will be quite a few days behind.
Also if you see a thread with a similar issue do not think to post in that thread as it puts the original OP back down the queue always start your own thread.
As a self help forum with the back up of the forum team for more in-depth issues how else could it be ran.