Cable Forum - View Single Post - VM Community board replies now a week in arrears

kwikbreaks · 18-10-2011, 08:14

It makes sense as it's basically a support forum so if they worked top down somebody continually bumping their thread would get first bite.

The reason I find the 7 day delay strange is because a few weeks back they were working on stuff 3 or 4 days old and now that has stretched out to a week yet there must be less posts on the 30Mbps and up boards now the Superhub is more or less sorted.

I prefer to get my own issues handled by somebody who has a clue rather than front end support who frequently don't so I use the forum rather than the phone. I don't have a VM phone as it's not competitive on pricing so while I'm on 50Mbps I could use the 0800 number but as I'm likely to be downgrading to 10 Mbps as that's all I can get anyway most of the time these days it would be an 0845 call or more likely several until I chanced on a support tech who a) was any use and b) gave a ****.

18-10-2011, 08:14	#7
kwikbreaks Inactive Join Date: May 2010 Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP. Posts: 2,082	Re: VM Community board replies now a week in arrears It makes sense as it's basically a support forum so if they worked top down somebody continually bumping their thread would get first bite. The reason I find the 7 day delay strange is because a few weeks back they were working on stuff 3 or 4 days old and now that has stretched out to a week yet there must be less posts on the 30Mbps and up boards now the Superhub is more or less sorted. I prefer to get my own issues handled by somebody who has a clue rather than front end support who frequently don't so I use the forum rather than the phone. I don't have a VM phone as it's not competitive on pricing so while I'm on 50Mbps I could use the 0800 number but as I'm likely to be downgrading to 10 Mbps as that's all I can get anyway most of the time these days it would be an 0845 call or more likely several until I chanced on a support tech who a) was any use and b) gave a ****.