It does say this at the top of the first page of the Community forum.
Quote:
Welcome to our Help & Support forum. This is where you can get help from our forum community, share your experiences and your own answers.
This forum is for community based support. If you’ve got a problem with one of our services and need to talk to us directly or it's an urgent problem, please contact us.
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The threads are answered oldest first but if you or anyone else posts in that thread it is automatically pushed to the back of the queue.
If you look for a forum team member and check out the dates they are working on at that time it will give an indication of what wait to expect.