Quote:
Originally Posted by Hugh
Or could it be that people have an expectation of an uncontended Business level of service, but are only willing to pay for a contended Consumer service? (be that BT, VM, or whoever).
I pay (in the world) a lot of money for multiple 100Mb and 1Gb links - and I get the appropriate Service and SLAs.
You get what you pay for.....
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You can think in black and white if you want.
You saying people either should get a completely uncontended business class service and pay thousands, or expect something congested 24/7 and can be to extreme levels that even simple web browsing isnt useable, nothing in between right?
It is very possible to sell a product that is contended but at the same time not oversold.
---------- Post added at 13:37 ---------- Previous post was at 13:34 ----------
Quote:
Originally Posted by kwikbreaks
I'll see if the cache clearing trick works after my downgrade. It doesn't seem to help much on 50Mbs....
Pre cache clean
Post cache clean
11:20 am on a Sunday morning - unacceptable.
---------- Post added at 11:38 ---------- Previous post was at 11:21 ----------
It only outclasses my ADSL line right now because the line has a bad connection somewhere which BTOR failed to locate. I'm fairly close to the exchange and even with the fault it would do 16Mbps but caused the phone to be unusable because of audible noise and my wife gets and makes plenty of calls on the landline. I had O2 as ISP on one of the old unlimited contracts which were exactly that and delivered whatever the line could manage 24x7 for absolute peanuts. |
thats good for you if openreach werent so useless.
A typical adsl line tho is under 6mbit even on adsl2+.
---------- Post added at 13:39 ---------- Previous post was at 13:37 ----------
Quote:
Originally Posted by Masque
Quite often speed issues on 10Mb are resolved by simply clearing the cache of the browser, nice easy call.
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There is nothing logical on that statement unless somehow someone has actually filled their hdd up completely. It does fit a scripted tech support response tho
---------- Post added at 13:49 ---------- Previous post was at 13:39 ----------
Quote:
Originally Posted by jb66
I don't think so, most folk are on ten meg and couldn't give a boot about ping times etc.
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Thats mainly due to not understanding what pings are.
Whilst price is probably the prime concern of most people I wont argue with that, they do notice when it slows down. If pings are unstable then thats a major red flag on utilisation which is why geeks monitor it. Both my sisters have complained about their broadband, they not geeks like me, one is a mem to 2 kids, she uses torrents occasionally, her kids use itunes (I think) and possibly other stuff not told to her but she isnt a geek like myself but does know enough to know her connection has slowed down and what kb/sec means roughly (although when I say kbytes or kbits it can confuse her that they different). My other sister also no means a geek has also picked up by herself that her connection isnt what it should be. Neither checking pings but they know enough to check speeds and such. Slowly over time, mainstream people are getting more and more technical. Now since web browsing relies on lots of small packets been sent back and forth it will slow down when upload is congested and latency is unstable, even if downstream has no congestion. Some will not notice, some will notice but not think its the isp at fault, but obviously some people do notice.
Of course what you saying is the service can be dire or good and it all doesnt matter if the customers dont notice and seem happy. Thats akin to selling a car that should have a 1.8L inside it but actually putting a 1.4L in there and its fine if the customer thinks otherwise and hasnt noticed.