To bring this back on topic however, the 'user' in this context is the individual making use of the VOIP service not the account holder with an ISP.
For example, if the OP took his PAP2 to a hotel the IP address that the call appears to come from the WAN address of the hotel internet connection but the user responsible for the phone call is not the hotel... If several users of the same service were staying at the hotel then all the calls would appear to be from the same address and therefore the 300mins would get used up fairly quickly much to the bemusement of the individual customers.
As per AbyssUnderground - Pretty silly for basing their service on IP address rather than login credentials.
---------- Post added at 16:17 ---------- Previous post was at 15:42 ----------
Quote:
Originally Posted by tvout
Hi Hugh, just me and my girlfriend using it and the calls are made through a DECT phone connected to a SIP device (PAP2) connected to the router. No-one else would have made any calls through any account via my home router/connection and I know that no-one else would have the same IP address..
I'm really intrigued to know what evidence they can provide to suggest someone else is making calls from another account from my IP address. I can only assume they're basing it on another VM address somewhere as the calls couldn't have been made via my network other than the ones that were on my bill. I think they're trying to pull a fast one...
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Hi tvout
1. Is this a recent problem? You've been using a Betamax provider for some time now?
2. What are your PAP2 NAT settings? Have they changed recently?
3. Do you have an Outbound Proxy setup? Is this a recent change?
As per my reply earlier, what IP address is VOIPCheap saying that you're using?