Cable Forum - View Single Post

kwikbreaks · 15-10-2011, 10:37

I had pretty positive feelings about VM until...

I moved to 50Mbps from 20Mbps as it was only £5 more and I'd be getting a free gigabit hub so I could move my bulky NAS raid behind the settee with the modem and 100Mbps router and if later I got a connection problem I wouldn't have to pull it all to bits to connect directly to the modem as the VM script demands.

The upgrade was a nightmare and took 3 hubs and a visit from the area supervisor to get running. I was not at all impressed with the technical competence of any of the 3 engineers it took.

Well we all (ok most people) know about the problems with that hub so I was pleased to get a modem back even though I had to shell out for a gigabit router (or move the NAS back to where it was).

I glossed over a no-show to fix an upstream voltage problem.

The main reason I glossed over those problems was because the 50Mbps product delivered a reliable 50Mbps then all of a sudden I find my speeds can be appauling. The TBB monitor looks like my hair used to as a teenager after a night out. I suspect this is probably caused by a single torrent freak as it started very quickly and looks like upstream congestion to me. Why did VM upgrade upstreams and introduce 100Mbps when their local capacity can be keeled over by just a single 100Mbps user?

Things had improved a little but I thought I'd check what upstream channel I was on and see if a reboot would change that. I glanced at the power levels and saw that downstream was about 6dBmV lower that when I'd pasted it into my complain about speed on the community board a couple of days earlier and upstream was 6 higher taking it to an out of spec 58dBmV - exactly where it was before it was fixed last time. A check in the log showed a resync on Thursday about midday. As it happens I'd been home that day and seen what I initially took to be a tramp on the street but as we got closer I saw something that identified him as a Virgin bod so it seems pretty obvious he'd moved my connection for reasons best known to himself.

So - another complain on theVM community board and another wait in for one VM bod to correct the actions of another or maybe the same one although he'll need to tidy himself up if he expects to come in.

15-10-2011, 10:37	#1
kwikbreaks Inactive Join Date: May 2010 Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP. Posts: 2,082	Why VM get criticised I had pretty positive feelings about VM until... I moved to 50Mbps from 20Mbps as it was only £5 more and I'd be getting a free gigabit hub so I could move my bulky NAS raid behind the settee with the modem and 100Mbps router and if later I got a connection problem I wouldn't have to pull it all to bits to connect directly to the modem as the VM script demands. The upgrade was a nightmare and took 3 hubs and a visit from the area supervisor to get running. I was not at all impressed with the technical competence of any of the 3 engineers it took. Well we all (ok most people) know about the problems with that hub so I was pleased to get a modem back even though I had to shell out for a gigabit router (or move the NAS back to where it was). I glossed over a no-show to fix an upstream voltage problem. The main reason I glossed over those problems was because the 50Mbps product delivered a reliable 50Mbps then all of a sudden I find my speeds can be appauling. The TBB monitor looks like my hair used to as a teenager after a night out. I suspect this is probably caused by a single torrent freak as it started very quickly and looks like upstream congestion to me. Why did VM upgrade upstreams and introduce 100Mbps when their local capacity can be keeled over by just a single 100Mbps user? Things had improved a little but I thought I'd check what upstream channel I was on and see if a reboot would change that. I glanced at the power levels and saw that downstream was about 6dBmV lower that when I'd pasted it into my complain about speed on the community board a couple of days earlier and upstream was 6 higher taking it to an out of spec 58dBmV - exactly where it was before it was fixed last time. A check in the log showed a resync on Thursday about midday. As it happens I'd been home that day and seen what I initially took to be a tramp on the street but as we got closer I saw something that identified him as a Virgin bod so it seems pretty obvious he'd moved my connection for reasons best known to himself. So - another complain on theVM community board and another wait in for one VM bod to correct the actions of another or maybe the same one although he'll need to tidy himself up if he expects to come in.