Cable Forum - View Single Post - ADSL Can I cancel my virgin media 18 months Phone+broadband contract?

kwikbreaks · 15-10-2011, 10:07

What he has pointed out is that he is on cable so the guarantee applied to him (but is presumably now expired) but he has none of the services mentioned as being charged if the service gets cancelled so Masques proof that I was an idiot for finding a guarantee on the VM site and expecting it to apply across the Virgin product range is not a valid one.

Anyhow as the OP is on National and all he gets guaranteed is a bill or a debt collection agency regardless of how crappily Virgin treat him it's pretty much irrelevant.

Assuming the VN support went through all the correct "user error" detection procedures then no ADSL light means a busted router or it was never activated (OpenReach are a bunch of clowns so this is the most likely cause). Regardless of the error being the responsibility of OpenReach it is still up to VN support to diagnose the problem and liase with OR to get it fixed.

15-10-2011, 10:07	#81
kwikbreaks Inactive Join Date: May 2010 Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP. Posts: 2,082	Re: Can I cancel my virgin media 18 months Phone+broadband contract? What he has pointed out is that he is on cable so the guarantee applied to him (but is presumably now expired) but he has none of the services mentioned as being charged if the service gets cancelled so Masques proof that I was an idiot for finding a guarantee on the VM site and expecting it to apply across the Virgin product range is not a valid one. Anyhow as the OP is on National and all he gets guaranteed is a bill or a debt collection agency regardless of how crappily Virgin treat him it's pretty much irrelevant. Assuming the VN support went through all the correct "user error" detection procedures then no ADSL light means a busted router or it was never activated (OpenReach are a bunch of clowns so this is the most likely cause). Regardless of the error being the responsibility of OpenReach it is still up to VN support to diagnose the problem and liase with OR to get it fixed.