Quote:
Originally Posted by General Maximus
qas why do you think you are still covered by the mbg if ben and masque think you aren't?
Either way though it is a bit pants, you can't expect customers to read through all the T&Cs. If they go to vm.com and look at cable and read through all the small print about the offers and pricing and everything else and then find out they cant receive cable and sign up for adsl and expect everything to be different, it is very deceiving. You can't expect customers to look at the pretty big prices and then read the 5000 lines of small print underneath to see how they are being screwed.
Why should adsl be any different from cable, both are from Virgin and should fall under the same umbrella of "quality" of customer service.
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If he is on Cable he is covered but if he is on ADSL he is not due to contract differences and Ben knows more about this than anyone else on here.