Cable Forum - View Single Post - ADSL Can I cancel my virgin media 18 months Phone+broadband contract?

General Maximus · 15-10-2011, 09:43

qas why do you think you are still covered by the mbg if ben and masque think you aren't?

Either way though it is a bit pants, you can't expect customers to read through all the T&Cs. If they go to vm.com and look at cable and read through all the small print about the offers and pricing and everything else and then find out they cant receive cable and sign up for adsl and expect everything to be different, it is very deceiving. You can't expect customers to look at the pretty big prices and then read the 5000 lines of small print underneath to see how they are being screwed.

Why should adsl be any different from cable, both are from Virgin and should fall under the same umbrella of "quality" of customer service.

15-10-2011, 09:43	#79
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Can I cancel my virgin media 18 months Phone+broadband contract? qas why do you think you are still covered by the mbg if ben and masque think you aren't? Either way though it is a bit pants, you can't expect customers to read through all the T&Cs. If they go to vm.com and look at cable and read through all the small print about the offers and pricing and everything else and then find out they cant receive cable and sign up for adsl and expect everything to be different, it is very deceiving. You can't expect customers to look at the pretty big prices and then read the 5000 lines of small print underneath to see how they are being screwed. Why should adsl be any different from cable, both are from Virgin and should fall under the same umbrella of "quality" of customer service.