Cable Forum - View Single Post - NTL Not interested in long standing customers

scrotnig · 02-12-2004, 20:51

My view is that there is no harm WHATSOEVER in asking any supllier of any service for a discount.

What I disagree with is that people throw strops and slag the company off if they get told no.

NTL are perfectly within their rights to say 'sorry, no way', that does NOT make them a poor company, nor would it make any other company a poor company.

Orange recently threw me a hefty discount even though I didn't ask for one and didn't threaten to leave. If they had done this to reward loyalty that would be fine, but that isn't the case, I asked them a couple of questions and they panicked and bribed me. I'd NEVER have left Orange because I am 100% satisfied with their service, so why are they throwing money at me that I never even asked for?

I'm not complaining, but it isn't a professional way to do things.

02-12-2004, 20:51	#119
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: NTL Not interested in long standing customers My view is that there is no harm WHATSOEVER in asking any supllier of any service for a discount. What I disagree with is that people throw strops and slag the company off if they get told no. NTL are perfectly within their rights to say 'sorry, no way', that does NOT make them a poor company, nor would it make any other company a poor company. Orange recently threw me a hefty discount even though I didn't ask for one and didn't threaten to leave. If they had done this to reward loyalty that would be fine, but that isn't the case, I asked them a couple of questions and they panicked and bribed me. I'd NEVER have left Orange because I am 100% satisfied with their service, so why are they throwing money at me that I never even asked for? I'm not complaining, but it isn't a professional way to do things.