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deps · 14-10-2011, 10:10

All this week I've been getting little to no broadband speed in the evenings in Brighton. Last night, for instance, it was measuring 0.1Mb! It's mostly fine in the mornings, although on Wednesday morning it was only around 20Mb. This morning it was 48Mb (usual speed).

I phoned 150 last night and spoke to someone in India (?) - I thought I'd read somewhere all tech support lines were moving back to the UK? - anyhow, they started by telling with there was high amplification on my line and an engineer would have to visit on Monday morning. When I said that wasn't convenient they suddenly said "Oh, there's a fault in your area. You'll have to wait for it to be fixed on 26th October before you can report this any further."

I'm sure it's fine but it sounded a bit fishy. Anyone else from Brighton know if there is a general fault in the area? I've looked at the Virgin Broadband Status page for my phone number and it says everything is fine.

Just as an aside, I was then put through to another department because I wanted to tell them my HD pictures are often pixelated (has been the case ever since day 1 - about a year now, despite about 4 phone calls) and they tried to tell me there is a fault with both my V+HD box and my Tivo box!

Have I been fobbed off?

14-10-2011, 10:10	#1
deps Inactive Join Date: May 2010 Posts: 7	Slow broadband in Brighton? All this week I've been getting little to no broadband speed in the evenings in Brighton. Last night, for instance, it was measuring 0.1Mb! It's mostly fine in the mornings, although on Wednesday morning it was only around 20Mb. This morning it was 48Mb (usual speed). I phoned 150 last night and spoke to someone in India (?) - I thought I'd read somewhere all tech support lines were moving back to the UK? - anyhow, they started by telling with there was high amplification on my line and an engineer would have to visit on Monday morning. When I said that wasn't convenient they suddenly said "Oh, there's a fault in your area. You'll have to wait for it to be fixed on 26th October before you can report this any further." I'm sure it's fine but it sounded a bit fishy. Anyone else from Brighton know if there is a general fault in the area? I've looked at the Virgin Broadband Status page for my phone number and it says everything is fine. Just as an aside, I was then put through to another department because I wanted to tell them my HD pictures are often pixelated (has been the case ever since day 1 - about a year now, despite about 4 phone calls) and they tried to tell me there is a fault with both my V+HD box and my Tivo box! Have I been fobbed off?