Thread: ADSL Can I cancel my virgin media 18 months Phone+broadband contract?
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Old 13-10-2011, 20:00   #70
kwikbreaks
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Re: Can I cancel my virgin media 18 months Phone+broadband contract?
Quote:
Originally Posted by The Installer View Post
Next thing, have you made sure that the router has got your username and password in it?

I'm not 100% about ADSL myself, but i do know someone who has Virgin ADSL and he had to enter his username and password into the router he was sent from Virgin to be able to get online.
This is really just for reference if anybody else reads the thread...

Yes most ADSL requires user/pass and all BTw based ADSL certainly does but even without one there will still be an ADSL light and it will still sync up. The user/pass gets checked after that has happened. There are other settings which can cause problems but I think you at least get the ADSL light regardless if the router is working and the line is activated (ie connect up to the dslam at the exchange) but given the guy has been in contact with VN umpteen times that will all have been covered on just about every call along with filters, using the master socket, etc. etc.
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