Quote:
Originally Posted by steptome
There is a dialing tone, the phone line works fine now, but the DSL and Internet port lights are both off
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First thing and it might sound stupid, but are you using a telephone extension at all? Just double check you have a dial tone where you are connecting your ADSL router to. If you are using an extension, then try pluging your router into your main telephone socket rather than an extension and see if it works there.
You will "normally" find that the main telephone sockets are square and about 100-120mm in size, extension sockets can and normally are smaller than the main telephone socket is.
Next thing, have you made sure that the router has got your username and password in it?
I'm not 100% about ADSL myself, but i do know someone who has Virgin ADSL and he
had to enter his username and password into the router he was sent from Virgin to be able to get online.
You should have your username & password within the information Virgin sent you. Might be just worth while checking these are in place within the routers setup pages.
