Cable Forum - View Single Post - ADSL Can I cancel my virgin media 18 months Phone+broadband contract?

kwikbreaks · 13-10-2011, 09:09

The fault as described suggests either a faulty router or that the ADSL is not actually activated or that the line is so long it won't work.

The first can be checked by borrowing another router (Argos do a 16 day no quibble return/refund if stuck).

For the last putting a postcode into http://www.samknows.com/broadband/exchange_search will give some indication. The install should have been refused though if the line is too long.

It's the one in the middle which is the most tricky and unfortunately the most likely and it's up to VN to get this checked out by OpenReach.

13-10-2011, 09:09	#66
kwikbreaks Inactive Join Date: May 2010 Services: Plusnet FTTC, FoxSat HDR for TV, Vonage VOIP. Posts: 2,082	Re: Can I cancel my virgin media 18 months Phone+broadband contract? The fault as described suggests either a faulty router or that the ADSL is not actually activated or that the line is so long it won't work. The first can be checked by borrowing another router (Argos do a 16 day no quibble return/refund if stuck). For the last putting a postcode into http://www.samknows.com/broadband/exchange_search will give some indication. The install should have been refused though if the line is too long. It's the one in the middle which is the most tricky and unfortunately the most likely and it's up to VN to get this checked out by OpenReach.