Quote:
Originally Posted by Kymmy
When you pay for VM line rental is the responsibility for the overhead lines still left with BT?
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It doesn't need a staffer to answer that - all BT lines are maintained by BT Openreach regardless of who does the customer billing. It's up to the ISP to decide if a problem is caused by customer equipment, customer internal wiring, or is potentially a line fault.
If they decide it's a line fault it's up to the ISP to arrange for an ADSL qualified BT engineer to rectify it. Most ISPs are reluctant to take that step because if there is no fault found there is a charge and either the ISP pays or passes it on the the customer. That's why ISPs faff around for ages making doubly sure there is a line fault before calling BT out.