Quote:
Originally Posted by speedymove
Exactly! Here is an idea for VM, get rid of their call centre monkeys and save a fortune. Invest that money in improving their customer relations by offering sweeteners to their valued punters. Pump some of that cash into the retentions department and rename it.. Ooohh, I don't know, how about, "Customer Services".
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They are two completely different jobs with different very skillsets and you are best ringing as soon after 8am as possible for a UK agent.